answer the following question
Learning Goal: I’m working on a management question and need an explanation and answer to help me learn.
Instructions to search the case study:
1.Via your student services page, log in to the Saudi Digital Library.
2.After your login with your student ID, search for the following case study:
Implementation of total quality management Case study: British Airways.
Authors: MADAR, Anca1 firstname.lastname@example.org
- Recognize the importance of quality management theory, principles, and practices applied in businesses on national and international levels. (CLO1)
- Use quality improvement tools and practices for continuous improvement to achieve the organizational change and transformation.( CLO3)
- Develop analytical skills of identifying pitfalls, or quality concerns through assimilated and strategic planning.( CLO4)