Healthcare Encounter

Learning Goal: I’m working on a health & medical discussion question and need an explanation and answer to help me learn.

Part 1:

Think about one positive and one negative healthcare encounter that you have had. Using the chart below, describe the factors that made for an excellent experience and how you felt as a result of the experience. Do the same for a situation for which you experienced poor quality. In at least one sentence below your chart describe why it is important for health services managers to understand quality.

This assignment does not need to be written in essay format. It should be created as a table with bullet point answers, similar to the one below.

(10 points)

Description of Experience What Made this an Excellent or Poor Quality Experience? How Did You Feel as a Result? What was Management’s Role or Influence?
Excellent Quality Experience
Poor Quality Experience

Part 2: Consider the negative healthcare encounter you described above. If wasteful practices had been eliminated or steps in the process had been standardized, would you have had a different encounter? How would it have changed? (500-750 words)

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