Information Technology Infrastructure Library(ITIL)

Learning Goal: I’m working on a management discussion question and need an explanation and answer to help me learn.

Question

▪ Research on ITIL Change management strategies & apply for evaluation of the

following scenarios:

1) Evaluate a Change Request submitted for- Application Interface Upgrade & an additional business logic to be

added before sending out the final output email.

2) Output of one Robot A is the input to another Robot B for reporting process automation. A change request

has been submitted for making changes to the output parameters for Robot A. Evaluate the risk, dependency

and conflict with this change.

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